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API quickstart

There is no public Accolade API today. This article used to describe one, with its own API base-URL subdomain, a documentation subdomain and a pair of hourly rate limits. None of those hosts exist and neither do the limits. Our Acceptable Use Policy says the same thing, and this page has been corrected to match rather than left contradicting it.

What that means in practice

We would rather tell you this on the page you found in a search than have you scope a two-week integration around it.

What does exist

Setup → API & Integrations is a real module with real screens, and if you are on a plan that includes it you will see five tabs: Connected Services, Available, API Keys, Webhooks, Claude AI, plus Usage & Logs and Settings.

Under API Keys, + Generate New Key creates a key with a Key Name, an Environment, a Rate Limit, an Expiry and a set of permissions. The scopes are nominations:read, nominations:write, sponsors:read, sponsors:write, events:read, events:write, finance:read and admin. Keys can be revealed, copied, revoked and deleted.

Treat a key like a password: it is a bearer credential, so anyone holding it can use it. Generate a separate key per integration so you can revoke one without breaking the others, set an expiry, and give it the narrowest scopes that do the job — admin is rarely the right answer.

The Settings tab carries API Version, Default Rate Limit, Request Timeout, Max Payload Size, Auth Method, CORS Allowed Origins, HTTPS enforcement and request signing. Those are the controls that would govern an API, and they are configured ahead of one being published.

What to do instead, today

If you need an integration

Email support@accolade.live with what you are trying to connect and in which direction. If it is a scheduled export or an import from another system, that is often solvable now. If you need a live API, tell us — it is the demand that decides what gets built, and we would rather have a real requirement than a guess.

See also Webhooks, which is in the same state and says so.

Not a customer yet?

The Free plan runs a real event on the same codebase and the same database as every paid tier, so you can follow this guide against your own data. First reply on support is 1 business day on Professional, 4 business hours on Enterprise and 1 business hour on Agency; Free is best effort with no written target. The full targets and severity definitions are on /support.