QUESTIONS, ANSWERED

Free for 1 event with the first two stations. Professional £495/month for four stations. Enterprise £1,750/month for all seven stations with white-label and a custom subdomain. Agency £3,500/month for all seven stations and 4 events a year. Pay annually for 20% off. See full breakdown on the pricing page.

One event ceremony per 12-month rolling window. Nominations, judging, and the awards night all count as one event. Submitting a second round of categories under a different name to dodge the limit is covered by our Acceptable Use Policy. If you genuinely run multiple events, you need Agency.

The Free plan is the trial. It uses the same codebase, same database, same security as paid plans. If you outgrow it, upgrade in one click.

No. The price you see is what you pay.

Yes, 30% off any paid plan with proof of charity registration. Email hello@accolade.live with your registration number.

Yes. Pro adds £50 per extra seat. Enterprise and Agency have unlimited seats. Agency can add a 5th event for £500/month each.

Every record carries an org_id and every database query filters on it server-side. Tenants cannot see each other's data even with a crafted URL. No shared state, no cross-tenant joins. Code path is enforced by a tenant middleware that runs before every request.

The application runs on Render, in Render’s Frankfurt region. The database is Aiven managed MySQL, reached over TLS. Both are within the European Economic Area. Hosting and the database are within the European Economic Area. Not every sub-processor is: payments are processed by Stripe in the United States under the UK Addendum to the EU Standard Contractual Clauses. The sub-processor table on our GDPR page lists every third party that touches your data and where each one processes it, and it is the authoritative list. Backups are encrypted and taken daily. They expire automatically on a rolling window set by our database provider, which means a record deleted from the live platform remains inside unexpired backups until the last backup containing it rolls off. Backups are never used to restore deleted customer records to the live platform. We are confirming the exact retention window with the provider and will publish it here once it is confirmed.

Yes. We're a data processor for your nominees, judges, and guests. A signed Data Processing Agreement is available on Enterprise and Agency. See our GDPR page for full details.

We keep it for 90 days in case you change your mind, then permanently delete it from our primary databases. Full export (CSV + JSON) is available before cancellation and for the whole of that window. This is the same period as Terms §7 and the Privacy Policy — all three render one figure. Backups are encrypted and taken daily. They expire automatically on a rolling window set by our database provider, which means a record deleted from the live platform remains inside unexpired backups until the last backup containing it rolls off. Backups are never used to restore deleted customer records to the live platform. We are confirming the exact retention window with the provider and will publish it here once it is confirmed.

No. Your event data, nominees, judges, sponsors, and guests are never used to train any model. AI features (Claude, OpenAI) run with zero-retention agreements.

No reportable incidents to date. Incidents that affect customers are written up on accolade.live/status and emailed to account admins. We are not going to publish a detection-to-notice time here: there is no monitoring in place that would trigger one, and a commitment nobody can keep is worse than no commitment.

Yes. Export your nominees, categories, and judges as CSV from AwardForce and we import them in your onboarding session. Most migrations take under 2 hours. See Accolade vs AwardForce.

Yes. Same process. See Accolade vs OpenWater for a feature-by-feature comparison.

Yes. Both export to CSV. See the Zerista comparison. For Cvent migrations, email hello@accolade.live and we'll scope it.

Yes. Run one event on Accolade alongside your existing tool. Free plan lets you trial the workflow before committing.

Free: self-serve, 15 minutes. Professional: 30-min onboarding call. Enterprise: half-day setup session. Agency: bespoke onboarding tailored to your client portfolio.

First-reply target: Free best effort, Professional 1 business day, Enterprise 4 business hours, Agency 1 business hour. The same target applies to every severity; the P1/P2/P3 definitions and the event-day cover are on /support. Same person handles every reply on Enterprise and Agency, no ticket-juggling.

Agency customers get a founder direct line on registered event days. Component checks and any incident write-up are on our status page, and incidents affecting your event are emailed to your account admins. The 99.9% availability target on paid tiers, and the service credits attached to it, are in Terms §10 — that is a target we contract to, not a figure we currently measure and publish.

Not today. Honest answer: we run email support and direct founder contact on event days. We're not going to pretend a chatbot is "always-on support" when it isn't.

Yes. Book a 30-minute call with the founders at cal.com/accolade/enterprise-demo or email hello@accolade.live.

Free: Dashboard, Categories, Nominations, Judging, Winners, Settings (6). Professional adds 15 (Tables, Schedule, Tickets, Finance, Sponsors basic, etc). Enterprise adds 17 more (Sponsor CRM, Outreach, Run of Show, Speakers, Speeches, Press, Power List, Marketing, Photo/Video, Accessibility, Automation, API, etc). Agency adds multi-event console. See the comparison matrix.

Yes. AI Setup Wizard (any plan with AI). Letter drafting, proposal generation, email drafting, seating optimisation, social post generation (Pro+). All powered by Claude with zero-retention.

Logo upload on Professional. Full white-label with custom subdomain (yourname.accolade.live) on Enterprise. Agency adds client-facing read-only seats.

Yes, on Enterprise and Agency. REST API for events, nominations, judging, guests, sponsors. Webhook support for inbound integrations.

Yes. Judges get a magic-link email, no password. They see only the categories they're assigned to.

Pay 12 months upfront, get 20% off. Charged via Stripe. Renews automatically unless cancelled.

Yes. Monthly plans cancel at end of current billing period. Annual plans run to end of paid term (no refund) then expire. No cancellation fees.

All major cards via Stripe. Invoicing available on Enterprise and Agency for £20k+ annual contracts.

Terms of Service, Privacy Policy, Cookie Policy, Acceptable Use Policy, GDPR statement.

If you sign up at a founder rate, you're grandfathered in for as long as your subscription is continuous. New customers may pay more later, you won't.